Rep­ri­manded care home is blasted for its lack of hy­giene

The Oban Times - - FRONT PAGE - DAVID MCPHEE dm­cphee@oban­

A CARE home in Ben­der­loch has been blasted for its lack of hy­giene and the way it treated one of its pa­tients.

Al­lan McMil­lan re­moved his friend from the Lynn of Lorne Care Home say­ing he was ‘lucky if he was get­ting show­ered once a week’.

Last month The Oban Times re­ported that the care home was is­sued with a for­mal warn­ing by the Care In­spec­torate.

One of the more se­ri­ous is­sues the in­spec­torate high­lighted was a lack of hot wa­ter. The re­port said baths and show­ers were ‘rarely used’ in the home which houses 62 el­derly peo­ple.

The re­port went on: ‘This leaves res­i­dents more sus­cep­ti­ble to skin prob­lems and in­fec­tions, and does not pro­mote the dig­nity of the res­i­dents.’

Mr McMil­lan, who has power of at­tor­ney for his friend, re­moved him from the fa­cil­ity be­cause he had con­cerns re­gard­ing his health.

‘The home stinks of urine,’ he said. ‘He tells me he was only show­ered once a week.

‘It was cost­ing nearly £5,000 per month and that was for a lack of care. I com­plained about the smell com­ing off him and they said he was be­ing bathed but he was not. You were lucky if he was get­ting show­ered once a week.

‘When he rang his buzzer, it was 10 to 15 min­utes be­fore some­one would come near him.’

Mr McMil­lan said his friend had been suf­fer­ing with a leg wound since he en­tered the home.

‘He had been in the home since Septem­ber of last year, but the wound had not healed at all. He has been home with us for eight weeks – we mea­sured it at 36 mil­lime­tres and it is now at eight mil­lime­tres.’

Mr McMil­lan said that since mov­ing his friend has been re­ceiv­ing reg­u­lar show­ers, adding: ‘And be­cause of this his health has im­proved 100 per cent. His mo­bil­ity is bril­liant now and the wound has re­duced. It’s un­be­liev­able.’ When asked what could be done to im­prove the fa­cil­ity, Mr McMil­lan said: ‘Shut it down and start again. If you are pay­ing £5,000 a month for some­one you care about to be taken care of, you ex­pect them to be taken care of, not abused in that way.’

Con­tacted by The Oban Times, a spokesman for McKen­zie Care Homes said: ‘McKen­zie Care Homes would like to apol­o­gise for the con­cern and dis­tress the re­cent Care In­spec­torate find­ings may have caused and we have al­ready be­gun to take ac­tion to re­turn the home to a place where ev­ery­one can feel safe, re­laxed and re­ceive the care and sup­port they de­serve.

‘We have de­vel­oped a ro­bust ac­tion plan to show how we plan to im­prove the ser­vice gen­er­ally and im­prove the out­comes for each per­son liv­ing in Lynn of Lorne Care Home.

‘We have re­cently re­cruited a new man­ager for the ser­vice and strongly feel that this will be a pos­i­tive ap­point­ment.’

Kieron Green, Argyll and Bute Coun­cil lead for health and so­cial care, said: ‘I know that health and so­cial care staff have been work­ing hard with MacKen­zie Care to im­prove the qual­ity of care pro­vided in the Lynn of Lorne and I hope that this can de­liver long-last­ing im­prove­ments.’

Counil­lor Roddy McCuish added: ‘De­spite the re­port from the Care In­spec­torate, I am more than con­fi­dent that the plans they have in place are ro­bust and will see an im­proved de­liv­ery of this very im­por­tant ser­vice.’

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