This week: Plusnet

BT-owned Plusnet has been fined £880,000 for continuing to bill 1,025 ex-customers. WHAT HAPPENED? Once a customer cancels their home phone or broadband service, billing systems must recognise the line has “ceased”. But an error in Plusnet’s system meant lines were still recognised as live. So former customers were collectively overcharged by more than £500,000. YOUR RIGHTS