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He gave the location he was parked at, his number plate and payment information.
Two hours later he returned to his car to find a parking ticket stuck to his windscreen.
Stephen called the company to ask why he had received a ticket. He was told the number plate he gave over the phone did not match the number plate of the vehicle that had received the ticket.
He had got the last two letters the wrong way around.
Stephen, from Solihull, appealed the ticket and was shocked when he was told the independent adjudicator had found against him.
They said: “The onus was on Mr Jones to ensure the details he gave about his vehicle were correct.” I’ve heard similar stories from other readers. Sally from Kent had forgotten to change her vehicle details on her telephone payment account. Graham from Oxford entered the wrong location code.
Fran from Kettering accidentally paid for the following day. All received a parking ticket. Should you have to pay a fine when you genuinely paid to park but keyed in an error?
In my opinion NO and here’s why. Firstly the land owner or council are not out of pocket because payment for the ticket was made. Secondly the obligation, under most terms and conditions of parking, is to pay a certain amount for a specified time.
There is seldom a requirement to get all of the information correct and no penalty for failing to do so.
If they want to impose a penalty in these circumstances the operator should make this clear at the meter and on an automated message when you purchase your ticket.
Let’s hope someone will take the fight to court soon. ACTION Fraud have received reports of tech support scammers claiming to be from Microsoft who are taking advantage of the global WannaCry ransomware attack. One victim fell for the scam after calling a help number advertised on a pop-up window. The window wouldn’t close and said the victim had been affected by ransomware. The victim was told there was not enough anti-virus protection on the PC and granted the fraudsters remote access to it. The fraudsters installed Windows Malicious Software Removal Tool, which is free, but took £320 as payment. Microsoft’s error and warning messages on your PC will NEVER include a phone number.