Men­tal health suc­cess

The Peterborough Evening Telegraph - - NEWS -

A pi­o­neer­ing men­tal health cri­sis ser­vice run by Cam­bridgeshire and Peter­bor­ough NHS Foun­da­tion Trust has re­ceived more than 14,500 calls in its first year.

The First Re­sponse Ser­vice – which can be con­tacted via the NHS 111 helpline and se­lect­ing op­tion 2 - op­er­ates 24 hours a day, seven days a week, and gives peo­ple in cri­sis di­rect ac­cess to men­tal health ad­vice. In the first 12 months the num­ber of peo­ple vis­it­ing lo­cal ac­ci­dent and emer­gency de­part­ments has fallen by 21 per cent.

Dr Caro­line Meiser-St­ed­man, con­sul­tant psy­chi­a­trist and clin­i­cal lead for the First Re­sponse Ser­vice, said: “It has been a very en­cour­ag­ing first year. The sheer num­ber of calls has proved how much peo­ple have needed this kind of di­rect ac­cess to men­tal health pro­fes­sion­als.

“Men­tal health is­sues can af­fect one in four peo­ple and the First Re­sponse Ser­vice has given peo­ple some­where to turn to ac­cess im­me­di­ate sup­port. It has also meant they don’t have to go to ac­ci­dent and emer­gency de­part­ments which are of­ten in­ap­pro­pri­ate for peo­ple with men­tal ill­health.”

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