BA flights foul-up

With the chaos at the weekend when British Airways computers crashed and thousands had travel plans cancelled or severely delayed, it makes you wonder if the world is too dependent on technology?

Surely an organisation as large as British Airways should at least have a back-up plan. Part of the problem, and this happens in many organisations to save money, is to outsource work offshore and that is never a good idea. The only means of communication for passengers was Twitter; that is outrageous – not everyone has access to devices that this can be viewed on, nor does everyone have an account on Twitter. Surely an announcement board with felt-tip pens would have been more appropriate. Lessons need to be learned. GORDON KENNEDY Simpson Square, Perth