RBS ‘mistreated firms in trouble’

The RBS department set up to help companies in trouble mistreated many of its clients, leaked analysis for the Financial Conduct Authority has reportedly concluded.

According to a national broadcaster, the report found some “inappropriate action” – such as interest charges being raised or unnecessary fees added – was experienced by 92 per cent of viable firms seen by RBS’S Global Restructuring Group (GRG). GRG operated from 2005 to 2013. The banking giant denies systematic abuse of its customers.