Poor service from some broadband providers

Some of the UK’S biggest broadband providers have ranked the poorest for customer service failings such as poor speeds and connection dropouts.

Talktalk scored the lowest across the industry for the fifth time running with a customer satisfaction score of 40 per cent in the biannual Which? survey.

Sky’s broadband service suffered the biggest drop in approval since the last survey in April, earning an overall customer score of 45 per cent, while BT came third from the bottom on 46 per cent.

Zen Internet took the top spot once again with a score of 85 per cent, followed by Utility Warehouse (76 per cent) and SSE (68 per cent).

Alex Neill of Which? said: “Far too many people are still getting a poor deal from their broadband provider.”