What to do if you have booked a Monarch flight

A passenger stands with her luggage near the deserted Monarch What should I do now? The government has told Monarch customers to continue their holidays as planned and is organising special flights back for passengers who are affected at no cost to them. When will I be able to fly? You should expect to be flown as close as possible to your planned departure dates, no earlier, and prepare for disruption to journeys. Will I have to pay for the flight? Once on the plane, you will be asked to provide details of your original Monarch booking.

If you are not Atol (Air Travel Organiser’s Licence) protected, this will allow the government to claim the cost of their replacement flight direct- ly from your credit or debit card company. You will not be asked to pay for your flight yourself. Will I be flown back to my departure airport? You may be flown back to different UK airports, with coaches available to take you to your destination airport. Monarch customers yet to travel. Check the dedicated website or contact your travel agent if you booked with one.

They will be able to advise on whether you can change your holiday booking or are entitled to a refund or compensation. If you are not covered by the Atol scheme, you should also contact your credit card company or travel insurer.