Yousaf blasts poor communications

Transport minister Humza Yousaf has blasted Scotrail’s “unacceptable” communication with passengers over trains missing station stops.

He was responding to SNP MSP Christine Grahame, who highlighted Scotland on Sunday’s revelation that 20 trains a day skipped stops.

Mr Yousaf said: “In some instances, the Scotrail Alliance feel that skip stopping has to take place...in order for the entire network not to be out of kilter.

“What is clearly unacceptable, and what happens far too often, is the communication round that.

“People are already on the train and then their stop is missed out and skipped.

“If people knew in advance that the train was not going to stop then perhaps they could plan their journeys ahead.

“There is clearly a failure in communication.”

The Scotrail Alliance spokesperson said: “We only miss out scheduled stops at times of major disruption, to prevent further delays across the network.

“We work hard to provide customers with as much notice as possible about any potential disruption to their service by updating our app, website and social media feeds at the earliest opportunity.

“We always look at how we can communicate better with our customers when there is disruption, and this is something we keep under constant review.”