Am I a customer?

It would be interesting to know exactly how the banks define “customer” (Letters, 27 February).

When I enter my local branch I have to run the gauntlet of up to four “greeters” who ask what I’m doing and attempt to divert me to a machine, before I’m allowed to join the queue waiting to be served by a solitary teller.

Would I be cynical in assuming that if I speak to a teller I have to be counted as a “customer”, whereas if I am served by a machine I am simply a “user” – a non-person in the statistics?

BARRY HUGHES Comiston Drive, Edinburgh