Ticketed off

Is it really possible Abellio Scot rail is considering a brand new Queen Street Station that’s minus a booking office in what is Scotland’sthird busiest station?

It surely can’t be true. If it were, it would show absolute disregard for the needs and expectations of existing and potential passengers – and not just older people, either. Pas- sengers of all shapes and sizes have relevant travel needs that can’t be answered by machine.

It is worrying that Abellio Scotrail isn’t rushing to rebut the story that there could be no staffed ticket office.

Recent rail history shows that the various Scotrail franchisees have been capable of colossal blunders in customer relations. Just look at the contempt in which we longdistance passengers continue to be held by the awfulness of the suburban trains foisted on us on what should be our premier national rail routes. So is this possible lack of a ticket office another blunder in the making, this time by Abellio Scotrail?

When it comes to Scotland’s railways in the 21st century, we regular passengers have long known to fear the worst.

GORDON CASELY Crathes, Kincardineshire