RBS claims digital target non- existent

Royal Bank of Scotland staff are not financially incentivised to move customers to digital banking, the chief executive of the bank has told MPS.

Ross Mcewan said the bank’s employees were set “goals” to serve customers well, which include discussing banking options, but did not have targets to sign people up to online and mobile methods.

He was responding to a letter from Westminster’ s Scottish Affairs Committee stating that press reports had “cast doubt” over his previous denials of the existence of such targets.