Tesco Bank apologises after account access issue

Tesco Bank has apologised to customers after its mobile and online banking services were unavailable for a four-hour period yesterday.

The problems lasted between 10:30am and 2:30pm. The Edinburghbased bank said its services were subsequently working “as normal”.

The lender, which has more than five million customers, said that while its online and mobile banking services were unavailable, all other services were working as normal – and customers could still withdraw cash using ATMS and make payments.

The bank also commented that the problems were not the result of a cyber attack.

A Tesco Bank spokeswoman said: “We apologise to customers who were unable to access online and mobile banking earlier today.

“These services are now working as normal and we would like to thank customers for their patience.”

In 2016, the lender was hit by an attack that prompted a freeze in online transactions for customers.