999 operator had no advice to offer

A Grenfell Tower fire survivor was told by an operator she could not advise her what to do when she rang 999 reporting smoke on the 22nd floor.

Naomi Li, who lived on the second highest floor of the tower, called the emergency services at 1.30am but the operator did not explore possible escape routes with her.

She later managed to escape through thick smoke down 22 flights of stairs. Her neighbours, who she had been sheltering with when she made the call, all died, the public inquiry heard yesterday.