Trio of high-profile departures for TSB

TSB is set to lose three senior executives in the next three months just as the beleaguered lender starts to pick up the pieces following its IT meltdown earlier this year.

HR director Rachel Lock will leave by the end of November, while treasurer Ian Firth and chief marketing officer Nigel Gilbert are to retire at the end of next month.

Lock’s exit is understood to have been planned before a botched customer migration led to an IT meltdown this spring.

Firth and Gilbert were both expected to retire after the migration project concluded, a source close to the bank said.

TSB said internal promotions will fill Gilbert and Firth’s roles, while it was still seeking a successor for its HR director.