Bank says problems with accounts now fixed

Rbs/natwest said it has fixed problems which left frustrated customers locked out of their online and mobile accounts.

Earlier, RBS chief executive Ross Mcewan said the bank feels customers’ “pain” when problems arise with its systems - but he added that such incidents were becoming less frequent.

Customers started reporting problems at around 5am yesterday and a statement issued later that morning by the bank said the issues had been resolved.

The problems, which lasted around five hours, are thought to have potentially stemmed from a firewall upgrade, but investigations remain ongoing. The bank has said no customer data was compromised at any point. The issues had affected Natwest, Ulster Bank and Royal Bank of Scotland customers. The latest disruption came just a day after Barclays customers were left struggling to log in. Those issues have also now been fixed.

A statement from RBS said: “We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning, this issue has now been resolved.” The RBS banking group has eight million customers who use mobile and online banking.