Glass action

On 30 June, my husband and I were on a Lothian bus when its window hit the wing mirror of a large van. My husband

was in a window seat. The bus window shattered into hundreds – probably thousands – of small, sharp pieces of glass, which showered over my husband, cutting his arm extensively, though fairly superficially. (He was wearing a short-sleeved shirt.)

We abandoned our trip, went to a pharmacy to patch him up and then returned home to

remove many pieces of glass from his clothing.

The following day I wrote to Richard Hall, managing director of Lothian Buses, pointing out politely that a child sitting in my husband’s seat would have been hit in the face, possibly even in the eyes, and asking if this was the best kind of window for Lothian Buses to have (maybe it is;

we’re not window experts). My letter closed, “We would be interested in hearing your thoughts about this accident and any implications for the future.” No reply.

In mid-september, I tweeted Lothian Buses to enquire about this and on the second attempt was told that they had no record of my letter and that I should e-mail their insurance company. I didn’t – we’re not after compensation, just information.

On 19 September I forwarded my original letter to Richard Hall. I have still not received even an acknowledgement from him or from anyone representing Lothian Buses.

Does this not seem very unprofessional and unhelpful? Would Lothian Buses care to reply on these pages? PAMELA DONALDSON Belmont Park, Edinburgh