The Scotsman

Resilience is key to facing work and home stress

- Jenny Campbell

According to a recent Yougov study, 42% of us are feeling stressed and only 24% are feeling optimistic. In our current Covid world these results are hardly surprising but as a leader, what can you do about it?

I have spent the last 14 years researchin­g resilience, which creates capacity for navigating uncertaint­y in healthy and effective ways. Resilience is about adaptabili­ty; the measure of resilience is your capacity for change.

The physical and emotional toll from Covid19 has shown up investment into resilience as a requiremen­t like never before. Whether individual or organisati­onal, community or country, those that fared well in the crisis are those who invested in resilience.

While pressures are building around you, it is easy to be distracted by urgent issues. However, building personal resilience relies on being present, optimising energy, honing learning capability, purpose and alignment.how to build organisati­onal resilience is more complex. It takes enabling individual­s to build their own resilience; proactivel­y managing the drivers of resilience demand and fostering a resilient culture.

Resilience is a practice that should run through the organisati­on and practised regularly, not just after the last away day. From top to bottom policy through to drop-in coffee mornings, it’s about building resilience habits. These are like muscles – activate them and keep their elasticity and strength, otherwise they can go flabby quickly.

It is important to balance privacy and socialisat­ion. Personal resilience, even as part of an organisati­on is still personal. People need to do this for themselves. And they need to know others are in the same boat, to share what helps and hinders it within their context. You need both. Resilience means different things to different people, depending on their start point. While tempting,

don’t decide centrally on THE solution; to truly build personal and organisati­onal resilience, it is important to co-create solutions that are multifario­us and inclusive.

It has been a tough time, there are many who struggle and who need support through coaching or occupation­al health. On the other hand, by just helping people have a bit of fun and laugh, what a difference to their energy and perspectiv­e! This sense of fun helps lift the mood and in turn builds resilience.giving one solution to build resilience to a workforce under extreme pressure and overloaded as if it’s the silver bullet will create resentment. Get off your high horse, build the solution together with others, be prepared to be humble, listen and learn. Patronisin­g is the worst thing you can do. Telling someone who is depressed to just get going is, disrespect­ful and potentiall­y dangerous.

Teams are the birthplace of the DNA of an organisati­on. It’s where you learn the job and the cultural norms. Resilient teams foster resilient people and processes. Focus on enabling resilient teams. In almost every domain we witness people wanting to talk about resilience. You need to find ways to enable agency in people to take ownership and action.

Finally, it’s pretty obvious. ‘Do as I say and do’. Whatever you think, your behaviour counts. A resilient culture starts with you.

Resilience is a capability that underpins high performanc­e and wellbeing, and provides a sense of ease. Who wouldn’t want a slice of that? Jenny Campbell, CEO, The Resilience Engine www.resilience­engine.com

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