Flyers forced to buy Covid kits refunded
Dozens of passengers wrongly forced to buy Covid test kits at Edinburgh Airport have been refunded after inquiries by The Scotsman.
It followed Border Force officials insisting that all those arriving on a Ryanair flight from Dublin on February 26 purchased the £210 kits to enter Scotland despite pleas that they were not required.
After waiting six weeks to be reimbursed, the passengers have got their money back after The Scotsman contacted the UK Government this week.
Corporate Travel Management (CTM), which processed the refunds for the UK Government’s Department of Health and Social Care, said: "Everyone from [Ryanair flight] FR812 who was due a refund has now been refunded.”
Border Force had told The Scotsman days after the incident that it had taken “swift action to correct the error”.
It said it had contacted Ryanair on the day it happened “to provide instructions on how passengers could claim a full refund”.
However, one of the 35 affected passengers contacted The Scotsman nearly three weeks later after having difficulty claiming back her money.
She said she had spent hours on the phone trying to get a refund.
The woman, who had travelled with her partner, said: “The testing package was an unexpected expense that seems to have been charged in error.
"I'm a PHD student at Edinburgh University and that sort of money is a significant amount of my monthly budget.
“I attempted multiple times to get in touch with the Home Office and the suppliers of the testing package and got nowhere.
"I have gotten fobbed off time and time again, and no one has any information on how I might get a refund and no one is taking responsibility for this issue.”
The woman said on Tuesday
that she still hadn’t received a refund, but within a day of The Scotsman raising it with the UK Government, CTM said the student had been reimbursed.
The firm said: “We are happy to inform you that [this]
request has been approved and the refund processed.”
The student today: "I can confirm I received the refund this morning.