Online shoppers leave £100 of goods a month in ‘fantasy baskets’
Online shoppers abandon morethan£100worthofgoods in baskets every month on average, a survey has found.
Significant delivery costs, the desire to "window shop" rather than make a purchase and lengthy authentication processes were key drivers of payment dropouts, Barclaycard Payments said.
Getting distracted by other online shopping and forgetting what baskets contain were other key reasons.
Perhaps with work to finish before the end of the day, people were most likely to abandon a purchase at 4pm.
Typically, people have just under seven items in their basket when shopping online, the survey found.
Homeware, smart clothing, gadgets, party outfits and holiday wardrobes were among the items frequently ditched over the past year, with online shoppers leaving £105.60 of
goods on average behind each month.
Fashion shoppers were the most fickle, with seven in ten abandoning purchases.
People shopping for white goods were the most focused, with just 6 per cent building "fantasy baskets" without making a purchase.
Laptops were frequently abandoneditems,theresearch also found.
The research also found that incentives such as discounts and free delivery, as well as easier navigation and faster payments processes, could make all the difference between items being left and shoppers completing their purchases.
More than a third (34 per cent) of people said they had become more reliant on online shopping during the coronavirus pandemic.
But a quarter had become more cautious about spending.
Nearly a fifth (17 per cent) said using the virtual world as a distraction from lockdown had led to them ditching full online shopping baskets.
Barclaycard said investing in apps and introducing "swipe to buy" features were ways that retailers could reduce the number of abandoned baskets.
However, it also found 35 per cent of shoppers worry about the security of swipe to buy, now popular on many mobile apps, should their account be compromised. Some 34 per cent were worried about swipe to buy.