HOW TO FIX BILLING ERRORS

FIND help from Citizens Advice. Visit citizensadvice.org.uk or call 03454 040506.

WRITE a dated letter to your supplier outlining how you want your complaint fixed. Be clear about what has gone wrong and provide the account number and your contact details.

GATHER bills, dated letters of complaint and any record of phone calls.

REFER to the Energy Ombudsman if no agreement is reached after eight weeks. Visit ombudsmanservices.org/ energy or call 0330 4401624.