Five steps to quit a problem provider

1 LIST the problems you experience as they occur, with dates and times. 2 LOG each fault with your provider and ask for them to be fixed. 3 KEEP a record of both the problems and your contact with a provider. Write an email or letter to the network so you have hard evidence to refer to later. Alternatively, record your phone conversations with customer services – which can be done with your mobile. 4 COMPLAIN to the network formally, in writing, and explain your reasons for wanting to break a contract early. 5 ESCALATE your complaint to the Communications Ombudsman if your provider refuses your plea. The Ombudsman will review evidence on both sides and make a decision. If it finds in your favour this is binding on the company. Visit ombudsmanservices.org/communications or call 0330 440 1614.