Make sure meter readings are accurate and switch deals if bills are high
CHECK whether your meter readings have been recorded correctly. Figures may have been swapped around. This is a common problem for those with an Economy 7 meter, which runs two sets of figures – one a day rate, the other a night rate. SUPPLY up-to-date meter readings so your bills are based on gas and electricity you have actually used. Otherwise the bill you pay is based on estimated usage.
SWITCH deals if your bill seems high. You may have rolled on to a standard variable tariff – the default rate customers pay once their initial deal comes to an end. The difference between this type of tariff and a cheaper alternative can be hundreds of pounds a year.
DISPUTE any sudden demand for payment relating to energy usage from over a year ago. You do not have to wait for the new law to be introduced in May as many suppliers already operate a ‘backbilling’ rule on a voluntary basis, but may have neglected to apply it.
WRITE an official complaint if your billing errors have not been corrected. Explain how you want the issue to be resolved and allow the supplier eight weeks to get it right.
REFER your complaint to the Energy Ombudsman if your supplier has not fixed the problem within eight weeks or if it has issued a ‘deadlock’ letter outlining a final position that you disagree with. Visit the website ombudsmanservices.org/energy or call 0330 440 1624.
n SEEK help if you are struggling with your bill or need help to make a complaint. You can use consumer help services like Resolver.co.uk or Citizens Advice. Visit citizensadvice.org.uk/energy or call the helpline on 03454 040506.