The Scottish Mail on Sunday

This wicked abuse MUST be stopped

- by Sally Hamilton

ELDER abuse, which includes financial exploitati­on, is a growing scourge with many cold hearted perpetrato­rs committing their hateful deeds behind closed doors.

But others are able to cruelly operate in plain sight. Their victims suffer from dementia, are unaware of the ruthless actions against them and are unable to report misdeeds to relatives.

The worst culprits trick targets into marriage without their families’ knowledge in order to take control of their estate on death.

They are able to do this, as Laura Shannon’s powerful story opposite about the late Joan Blass reveals, because of weaknesses in checks when the elderly or infirm marry in later life.

Combined with the fact that marriage automatica­lly revokes any will already in place, these loopholes allow the new spouse freedom to plunder a victim’s wealth.

The Mail on Sunday today puts its weight behind a campaign to tighten up protection for these vulnerable adults – and get Justice for Joan and others like her.

We urge families to be vigilant and seek help if they suspect financial abuse. HAVE you ever tried an escape room experience – when you pay to be locked in a series of rooms with just an hour to get free by breaking codes and following a string of clues and brain teasers? I did one with my family last weekend on a Sherlock Holmes theme which was absorbing and fun and challenged my powers of deduction to the extreme. I’m sure if I had had time to smoke three pipes (vape versions, of course) I would have made a bigger contributi­on to my team’s solving of the puzzles. The best that could be said of my role, according to organiser’s debrief was that I was ‘unflappabl­e’.

Powers of deduction, combined with a large magnifying glass are often required when checking the escape clauses in the terms and conditions of a financial product. I needed one when attempting to cancel my AA breakdown cover recently.

After about 30 years of ‘membership’ – a bit of a misnomer as this is a hardnosed stock market listed organisati­on not a club – the automatic and steep annual premium increases have begun to get on my nerves.

The £202 deducted this time round is just not on, especially as modern cars like our Toyota Prius rarely require a call out. My husband found a suitable rival deal costing just £70.

But when he tried to cancel the AA arrangemen­t he was shocked to be denied any kind of refund. Although he knew the request was well outside the 14-day cooling off period when customers are permitted to change their mind with no penalty, he had hoped for a refund for the unused portion.

A pro rata refund is common practice with motor insurance (with an admin fee deducted). But not so with AA recovery.

We were pointed to page 19 of the terms and conditions where it states no refunds are paid – except on death or when the member is ‘permanentl­y’ unable to drive due to accident or illness.

Our response? To complain to the organisati­on (which replied ‘we will pass on your comments and suggestion to our roadside product manager’), grind our teeth and set a reminder on the calendar to ensure we break free at the next renewal.

Cold-hearted perpetrato­rs can operate in plain sight with their victims unaware

ESCAPE room tests are designed to baffle – so I suggest in future that a games developer includes the puzzle that faced me while on holiday earlier this month. I was on the charming island of El Hierro in the Canaries withdrawin­g 200 euros from a cashpoint when presented with two options:

On the left, choice 1: ‘NO FOR EUR’. On the right, choice 2: ‘YES FOR GBP’. Que? I pressed the first and hoped that I had not fallen for the dastardly trick known as ‘dynamic currency conversion’ where banks, hotels and shops encourage visitors from abroad to pay extra charges when converting pounds into foreign currency.

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