Morrisons fails to deliver on its lockdown promises

B.N. writes: My wife and I are in the Covid-vulnerable age group, so I paid £40 for a pass from Morrisons to receive food deliveries during the first lockdown. However, when we tried to place our first order, we received an email saying no delivery slots would be made available for our address. Since we received nothing at all for our £40, I have written twice to the branch and twice to Morrisons head office, asking for a refund, but I have received no reply.

YOU have been chasing Morrisons for months over this, and I sympathise after trying to contact this supermarket giant by phone, only to be sent round in circles by taped messages telling me the answer to life, the universe and everything could be found on its website, when the only answers provided fail to deal with the question you would have asked if only Morrisons had human beings to answer the phone.

After finding someone to contact by email, I was told by Morrisons: ‘We have apologised to Mr N. We always strive to get things right for customers, but on this occasion got it wrong.

‘We have been in contact to refund the money and to inform him of another way of ordering his shopping called our Doorstep Delivery Service, where customers who are vulnerable or selfisolating can place an order over the phone and have it delivered the following day.’ Morrisons says it does, in fact, deliver to your address, but during the first lockdown it was sometimes very difficult to book a slot.