‘Why I can’t trust this organisation’

S CLARKE (Sentinel Letters, April 1 & 2) and G Brennan (April 2) are completely correct in their condemnation of poor treatment, poor record-keeping and lack of accountability to the public who pay their wages.

I speak from first-hand experiences as a patient over a sustained period of time.

I am a victim of mockery, humiliation, coercion, bullying, demeaning and sarcastic individuals in positions of trust, power and authority.

I’ve been denied my basic human right to selfexpression and dignity, had my self-esteem undermined by National Health Service staff who’ve failed to allow me access to appropriate healthcare and appropriate medication, (even that ordered by a surgeon) following abdominal surgery and still an in-patient.

The NHS has constantly ignored my medical health needs with their disrespectful attitudes and wilful neglect.

My medical records (viewed after non-existent care) are completely inaccurate, contain malicious falsehoods and don’t resemble my medical history in the slightest.

These records have directly affected my care; e.g. omitting reference to two hospital admissions direct from the GP surgery that required emergency surgery, and omissions of home visits and medication administered when my surgery wound haemorrhaged.

Complaints made to the NHS are ignored and management refuses to investigate because they operate a no-blame culture – all of this from an organisation that promotes itself as being honest, open and transparent.

Sadly, I can’t trust the NHS to care for me, and this should not be the case.

E ELLIS

NEWCASTLE