‘What has happened to my U.S. package?’

A PACKAGE from Texas, USA, some 3,000 miles away, was sent through various couriers used by ebay and then handed over to Royal Mail when it reached this country.

It arrived at the Royal Mail Leek Road delivery office in Stoke-on-trent at around 7.30am on November

24 and, according to the tracking number, it was out for delivery that morning.

I waited in all day, but no postman called. Later on, I checked the ebay tracking online to find that someone at Royal Mail stated they tried to deliver it to my Penkhull Court flat at 2.06pm but couldn’t gain entry.

I know the usual postman was off sick with covid and the electronic fob he used to gain entry was on his keyring at home, but all they had to do was buzz my flat number on the intercom and they would have been let in.

It’s most likely that they didn’t come anywhere near these flats on that Wednesday afternoon.

Later on I checked the tracking again to find that the package was ‘ready for collection’, presumably at Leek Road.

But as the postman never delivered a pick up card to me with a collection number on it, there’s no way I could go to pick up the package.

It’s absolutely impossible to speak to a real person at either Royal Mail customer services, the Leek Road delivery office or ebay.

No phone numbers or email addresses for the Leek Road office are available.

I am a disabled person in poor health and can’t walk some considerable distance to the delivery office.

In any case, I shouldn’t have to run around after the staff at Leek Road, they should deliver my mail to me.

DAVID RAYNER PENKHULL