Trio step up as motorhomes team expands
A MOTORHOME dealership has revealed a restructure of its service centre team as it looks to build on its aftersales success. Erwin Hymer Centre Travelworld has appointed two new experts to senior roles and promoted another to oversee the 1,000 square metre workshop at its Stafford headquarters. Mike Day is the new service centre manager having most recently held a similar role at Jaguar Land Rover. He has also previously worked for various car manufactures and the Ministry of Defence. Stuart Sunderland, meanwhile, has been brought in as workshop controller. He also boasts Jaguar Land Rover on his CV, as well a four-year spell as a technician with Audi. Mike said: “It’s an exciting time to be joining the motorhome industry.
“I have extensive experience working with prestige products. Having worked at JLR, I understand the high level of customer expectation that comes with such high value vehicles. “I have already implemented changes, adding to our customer service team, including Stuart’s role of workshop controller, and introducing new processes to improve our customers’ experience.” Completing the new look is Cathy Hordern, Travelworld’s customer care manager. Cathy has worked with the business for three-and-ahalf years, starting out as a part-time receptionist before moving onto service admin. She takes over as customer care manager after Annabel Edwards’ retirement. Elsewhere, there is also a new team of service centre advisors: Sharon Booth, Beth Smith, Sue Fitzgibbons and apprentice Courtney Wood. They join the 20 technicians and four valeters in the high-tech workshop. Ross Edwards, managing director at Travelworld, said: “This restructuring ensures we have the very best team in place to drive our service centre forward.”