Robbie just wanted to put the Fire out
HOW can you decide if you are happy with an item if you can’t open the box to see it?
Robbie Dunn’s wife Kathleen knows what her husband likes. For Christmas she bought him a Kindle to read e-books.
However, she bought a Kindle Fire, instead of a Kindle Paperwhite – the Fire is closer to being a tablet computer, while a Paperwhite is more of a pure reader’s device, mimicking what the pages of a real novel look like.
Unfortunately, Kathleen had mislaid the receipt for the £140 item.
However, Robbie, from Golspie, took the device back to where it had been bought, Argos in Inverness.
The manager there said that it was company policy that, if the box had been opened, it couldn’t take the item back.
As the question at the start of this article asks, in some cases isn’t it a little difficult to decide if you want an item without seeing the item?
The store had a sign on the wall advising customers that if they weren’t happy with a purchase then they had 30 days in which to return it.
Robbie wasn’t happy with his purchase so hadn’t thought a swap to another model of Kindle would be too much of a problem.
Indeed, on the Argos website’s Returns And Refunds page, which is titled: Can I return it if there’s nothing wrong with it? the advice given is: “Absolutely! We offer a 30 day returns guarantee on most items. (We’re nice like that.)
“So if you need to bring it back, just bring it back. We’ll either refund the cash on to the original payment method or offer an exchange. Easy.”
It hadn’t been so easy for Robbie. He turned to Raw Deal.
We had a wee chat with Argos, pointing out the terms of its returns policy.
Robbie’s next email had happier news. He wrote: “Argos got in touch and is going to refund our money. Thank you very much for sorting this out for us.”