Passengers not told of their rights

TRAIN companies are failing to properly inform passengers about their rights, a consumer group has claimed.

Operators are using industry-wide terms and conditions as a “smokescreen” to stop delayed travellers claiming compensation for expenses including missed flights, taxi fares and child-minding fees, according to Which?.

Under the Consumer Rights Act, which came into force on the railways on October 1 last year, passengers can claim for losses when a service is not provided with “reasonable care and skill”.

But Which? said the National Rail Conditions of Travel undermine passenger rights by unlawfully limiting liability for train firms.