Bob was in the supermarket queue, just thinking about getting home, when he noticed the elderly woman in front of him getting upset.

She had counted all her loose change onto the checkout counter, but was still seven pound short. As she tried to explain to the cashier, Bob added seven pounds to her money and reassured her it was fine. She thanked him in tears.

It’s good to know there are people like Bob around, whose first instincts are to help – but I happen to Know Bob is on furlough right now, earning half as much as he used to.

And, still, he didn’t hesitate to help! That raises his kind act to nothing short of heroic for me.

The woman explained she was disorganised because, with the current situation, she hadn’t left the house in ages.

How fortuitous that on her first trip out, she met a Christmas angel!

Amy really doesn’t like crowds, but there were things that needed doing whether the mall was crowded with last-minute Christmas shoppers or not. So she braced herself – and walked on in.

“It was really busy,” she told me. “Far too crowded, really. But I was no sooner in it than I noticed a weird thing.

“Perhaps it was the Christmas spirit, but everyone was being pleasant to each other, apologising, letting others go first, and so on.

“People in the shops were helping each other. As a crowd, they were very scary, but, as individuals, they were all lovely.”

What a wonderful and inspiring insight, I thought. Yes, crowds can be scary, especially if, as Amy is, you are small enough to get lost in one.

But every crowd is just a collection of people. And people – as I have said before and will say again – are wonderful!