The law could be a little clearer

THE Consumer Rights Act 2015 mentions three timeframes from the point of purchase.

If goods are faulty you are entitled to a full refund.

If it can’t be repaired or replaced, then you are entitled to a full refund in most cases.

If the goods do not last a reasonable length of time you may be entitled to some money back.

It is that phrase “reasonable length of time” that is important. What would you regard as a “reasonable” working life for a fridge-freezer?

A pair of shoes might not last for 30 months if you wore them every day, but a kitchen appliance – a washing machine, cooker, or fridge – might be a different matter. The Act should, perhaps, be more specific. It would be helpful if it stated how long a “reasonable length of time” was in relation to kitchen appliances, cars, computers, mobile phones and as many other items as possible.

That way, we’d all know exactly where we stand.