The law could be a lit­tle clearer

The Sunday Post (Inverness) - - Exclusive - Up to 30 days: Up to six months: Up to six years:

THE Con­sumer Rights Act 2015 men­tions three time­frames from the point of pur­chase.

If goods are faulty you are en­ti­tled to a full re­fund.

If it can’t be re­paired or re­placed, then you are en­ti­tled to a full re­fund in most cases.

If the goods do not last a rea­son­able length of time you may be en­ti­tled to some money back.

It is that phrase “rea­son­able length of time” that is im­por­tant. What would you regard as a “rea­son­able” work­ing life for a fridge-freezer?

A pair of shoes might not last for 30 months if you wore them ev­ery day, but a kitchen ap­pli­ance – a wash­ing ma­chine, cooker, or fridge – might be a dif­fer­ent mat­ter. The Act should, per­haps, be more spe­cific. It would be help­ful if it stated how long a “rea­son­able length of time” was in re­la­tion to kitchen ap­pli­ances, cars, com­put­ers, mo­bile phones and as many other items as pos­si­ble.

That way, we’d all know ex­actly where we stand.

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