Distress to impressed as we resolve Moira’s struggle with sofa firm
Most top-quality sofas have springs made up of snaking wire. How close the springs are can determine the sagging the sofa will have in later life. Make sure they are tight together by feeling them. Avoid sofas with no springs at all – they are often first to be chucked out. Think about your circumstances
So you have grandkids coming around all the time? If so probably hold off buying that cream linen setee. Sofas made from cotton, linen and microfibres can resist some stains but the best is leather. Fabrics with patterns woven in tend to wear better than those with printed patterns.
Be prepared to haggle
Don’t be shy – there can be some real savings if you are prepared to push things. Even heavily discounted items may have wriggle room. And think about a display sofa – there can be big savings available there.
Briefly outline the problem and how you would like it resolved.
nInclude contact details of the other party and any customer ref/order numbers.
nhole on one of the cushions but I was told they would do nothing about the scratches.”
Four of the eight feet were also replaced.
She said that over Christmas she then found a water stain on the base and the bottom of the cushions.
The firm responded, pointing out that the technician would have spotted the stains had they been there at the time of his inspection – and that they would have been obvious to her too from the day of delivery.
Moira then contacted Raw Deal and also paid £150 to have her own report prepared by the Furniture Ombudsman. We contacted Instyle, a family-run firm. Initially the company insisted Moira’s complaints were unjustified. It said that the leather she had
picked was deliberately
nleft untreated to allow marks on the hide to be visible. The bite mark was a natural characteristic of the hide, and not a defect.
And they categorically denied her claim that the sofa she received was a reworked display model, supplying Raw Deal with the paperwork for Moira’s order which went to the factory to prove this.
But after Raw Deal got involved, and the Furniture Ombudsman report found in her favour, Instyle has now agreed to either replace Moira’s sofa – or refund her money – as well as paying her the £150 report cost.
Company director Sandy Mcrobbie said: “We hope Miss Forbes enjoys her new corner group and that it gives her years of comfort.”
Last night, Moira said: “I am delighted. Thanks to Raw Deal, three months of aggro is now sorted out.”
‘
I was expecting a brand new sofa – this one looked like it was secondhand