No charge for battery change

Anthony Sullivan was driven around the bend at having to call on emergency breakdown services to get his car started. Problems with his Nissan Juke began at the end of March. “Each time I had different mechanics restart the car and each one informed me that there was a known fault with some Nissan batteries,” said Anthony, from Irvine, Ayrshire.

“I tried contacting Nissan about the issue. However, all their dealerships were closed due to Covid-19.

“My wife is a key worker and requires the car for essential journeys, and with being unable to get any response from Nissan I was left with no other alternative than to get the battery replaced from another source.” Anthony took the car to Halfords where a new battery was supplied and fitted for £189. He later managed to get in touch with Nissan and asked to be reimbursed but was told that nothing could be done as he had used a third party for the job.

“I felt that at the very least Nissan should reimburse me for the cost of the battery, which was £159,” he said. In frustration, Anthony contacted Raw Deal for help and we asked Nissan to investigate.

He was delighted when the company soon agreed to stump up.

Nissan said: “Customer satisfaction is of the highest importance to Nissan and, having reviewed this case, we are pleased to confirm we will be reimbursing Mr Sullivan for the cost of the battery.” Anthony said he was grateful to Raw Deal for stepping in.