Still waiting — 17 weeks after switch
KARA Harrison, 34, from South Queensferry, was a customer with Scottish and Southern Energy for around five years.
But in October — after the firm became the first of the Big Six to announce an increase in domestic bills — she decided to switch supplier.
Kara and her husband Iain shopped around for the best deal before eventually opting for a fixed rate package with npower.
During the switching process they had to calculate the amount of energy they use each month.
They worked out they’d been paying SSE too much and could be owed up to £500.
In December they contacted the firm and asked for their money back, hoping it would be returned to them in time for Christmas
But after a bit of to-ing and fro-ing by email SSE said the refund would take up to six weeks to process — from the date it received the couple’s final meter readings from the new supplier.
Kara then got in touch with npower who confirmed those were handed over to SSE on December 14.
Nine weeks since then — and around 17 weeks since switching — Kara and Iain still haven’t received a penny.
On Thursday they sent yet another email to SSE to find out what was happening. They responded the following day with an apology and an assurance the money would be credited to their account this week.
Kara said: “The whole situation is ridiculous.
“I’ve spent four months trying to get my own money back.
“If it was an energy company trying to get money I owed them I’d probably have had letters threatening legal action by now. “I’m owed a significant amount. “What’s more, I feel annoyed that my money will be sitting in SSE’s account earning them interest.”