Not for use on high trafficked heads!
WHEN using a hairbrush, what might a “high trafficked” area be?
Margaret Easton, of Kirkliston, sent away for a good-quality brush from The Original Gift Company catalogue, intended for her husband’s Christmas. It cost £29.99.
However, after a few months it became chipped and what looked like some veneer peeled off.
This was a surprise, as the advert had described it as: “Made from grained beech wood, heat-treated to prevent cracking.”
Margaret complained, but the Gift Company sent her a letter saying: “This item is used within a high trafficked area and would only be guaranteed for six months.”
Raw Deal didn’t think Margaret’s husband’s head deserved being labelled as high trafficked.
And, in any case, though the brush was ordered in November it didn’t arrive until January. That was the point of sale.
So Margaret’s complaint in June was well within the six-month timeframe any customer is allowed to return a faulty item to the shop, be it in the high street or online, from where it was bought.
The retailer is then obliged, by law, to effect a repair or give a refund.
We asked The Original Gift Company to brush up its act.
Margaret wrote to us saying: “Many thanks, Raw Deal. I now have a replacement brush, plus vouchers as an apology.
“What would people like me do without you?”