Close to Infinity, but not beyond

TOM and Denise Houghton used to get very bad internet reception (especially, for some reason, on a Sunday afternoon).

So when BT Infinity became available in the Ormskirk area of Lancashire, it seemed a good idea.

The Houghtons signed up for the service on June 2. Equipment was delivered, a new box was sited outside their front door and it looked like the information superhighway was about to arrive.

However, there must have been a traffic jam somewhere.

BT made, then broke, several installation appointments and then appeared to get itself rather muddled about whether it had or had not done the job.

It started charging for the service, though. It wasn’t confused about that!

Then it engaged in an argument among its own departments over what stage the installation was at.

Tom and Denise wrote to Raw Deal, saying “Please, please can you get us BT Infinity installed? We are being promised a result but in reality we are being ignored.”

If there’s one thing we at Raw Deal don’t like, it is a big firm ignoring its customers and, at five months, this had dragged on long enough.

We pointed this out to BT in no uncertain terms.

The Houghtons now have their BT Infinity fitted and working.