SOPS code of conduct

Member firms will:

Act with honesty and integrity at all times.

Act only in the best interests of older clients.

Be caring and sensitive towards older people and vulnerable clients of any age.

Be courteous and responsive to all individuals and institutions.

Remain up to date with legal issues affecting older clients and vulnerable clients of any age.

Act only within their level of expertise.

Obtain legal aid for clients whenever possible.

Where legal aid is not available charge reasonably and transparently, and seek to minimise clients’ costs at all times.

Make home, hospital or care home visits at no extra charge to clients.

Allow clients the assistance of a trusted friend, relative or advocate if wished at meetings.

Communicate regularly and clearly with clients.

Take account of, and seek to overcome, visual or hearing difficulties in communicating with clients. Communicate in plain English. Where specialist expert advice is required obtain this for clients.

Where requested, update family members about work completed at no charge.