Stephen cancels contract - but the bills keep coming
There are few things more frustrating than when your home broadband goes on the blink.
Stephen McCabe was at his wits’ end with his provider TalkTalk when his internet signal became unreliable.
Initial tests by the company indicated the line was stable but when his broadband became intermittent again, Stephen asked TalkTalk to cancel his contract.
At his own request, the broadband services at his home in Liverpool were disconnected and he went on to sign up with another provider.
But Stephen was then shocked to receive an outstanding bill from TalkTalk for almost £330 – including fees for the early termination of his contract.
“Their service was very poor ... I told them I would switch to another company,” he said.
“But TalkTalk still sent me bills, even adding on admin costs. I received a letter giving me an ombudsman address to contact – then I was sent another bill!”
A frustrated Stephen wrote to Raw Deal.
He believed he should not be required to pay these because his broadband service had been unsatisfactory.
We contacted TalkTalk on his behalf and the matter was quickly sorted.
The company has agreed to waive the outstanding balance of £329.39, which included late payment fees and an early termination charge.
A TalkTalk spokesperson said: “We are sorry that Mr McCabe experienced an issue with his broadband service.
“His account has now been closed and we have cleared the outstanding balance as a gesture of goodwill.”