What you should do if the big freeze left you out of pocket
The big freeze wreaked havoc across the UK over the past fortnight, leading to widespread travel disruption and events being scrapped.
These included an X Factor gig at the SSE Hydro in Glasgow which was axed due to the atrocious conditions, leaving thousands of fans disappointed.
But if you suffered transport troubles or bought tickets for events which were cancelled, you may be able to get your money back.
Rail passengers are able to claim compensation even if the train operator is not responsible for the disruption.
You are entitled to compensation for any delay of 30 minutes or more, which is usually at least 50% of the fare.
If a rail journey is cancelled, passengers may be able to use their ticket to get another train or claim a full refund if they decide not to travel.
Dozens of flights were disrupted during the extreme cold snap.
When flights are delayed, airline passengers are entitled to: Two free phone calls, faxes or emails Free meals and refreshments for delays of more than two hours
Free hotel accommodation and transfers if an overnight stay is required
If a flight is cancelled or delayed by more than five hours and a passenger decides not to travel, they should be offered an alternative flight or a full refund.
However, passengers cannot claim additional compensation due to bad weather because it is out of the airline’s control. Passengers may be able to make a claim through their travel insurance.
Everything from concerts and plays to smaller local events were cancelled at the last minute due to the snowstorms.
If you had a ticket for an event, you should have been offered either an alternative date or refund. If not, you should demand one from the organisers.