YOUR VANTAGE POINT

When selecting a company to install new windows and doors, you need one you can trust, so choose the award-winning Vantage Windows and Doors

When it comes to installing new windows and doors, choose a company you can trust. Take ‘advantage’ of these tips.

The double glazing industry has had a bit of a bad rap, which unfortunately has been very much self-inflicted, says Ernie Rea, managing director of Vantage Windows and Doors. Pushy salespeople, four-hour house visits and so-called “special offers” are still very much part of the industry. However, at this company, there are no pushy salespeople – just friendly dedicated staff and every customer is treated with respect. Plus, payment is only made once a satisfactory inspection is carried out on completion.

MULTIAWARD WINNING

It’s no wonder the firm, which has been established for almost 10 years, has won the award for Best Windows and Doors Company in Scotland – not only once, but twice! As company owner, it is Ernie himself who visits customers every day but, unlike some other double-glazing companies, his first visit is over in a matter of minutes and there is certainly no pressure to make any decision on that first visit. Ernie explained: “The doubleglazing industry does not have the best reputation. People still think of the old-school way of hard sell/high pressure sales techniques with customers. “Some customers I speak to tell me about bad experiences they have had with salesmen who wouldn’t leave their house and who put them under serious pressure to sign a contract on the first visit!

NO PRESSURE

“You should never ask a customer to sign a contract on the first visit. That would put them under too much pressure. Plus, it’s so important that they are given a detailed written quote as windows and doors are custom-made products. They should have everything in writing, including images of what the windows and door will look like, before they are asked to make any sort of decision. “I respect my customers. The way I work is I visit for 10-15 minutes – not to give them a price, but to measure up and have a quick chat to discuss what the customer may be looking for. “Then, the next day, the customer receives an email from us with a detailed quote (we also post a hard copy to them). “Then we encourage them to come to Bellshill to our showroom to see our full product range and we show them everything, so they can then make an informed decision. “We also do not ask them to pay a single penny until the job is completed – and until they are satisfied after fully checking the job for themselves. Our

Winner of Best Windows and Doors Award

customers are never put under any pressure and I think that is the fairest way to treat people. It’s certainly the way I would like to be treated in a similar position”

FANTASTIC REPUTATION

Since being established in 2010, Vantage Windows and Doors has built up a fantastic reputation for quality workmanship as well as outstanding customer service, and it keeps customers coming back for uPVC windows and doors, composite, bi-folding and French doors. All potential customers are encouraged by Ernie to look online at the 700-plus customer reviews before making a decision to go with Vantage Windows and Doors. He added: “We have never had a bad review in 10 years.”

QUALITY

It’s this commitment to quality service and products that has earned Vantage approval from Which?. The highly-respected consumer organisation vetted Vantage and the company passed the strict regulations, gaining the top-rated spot of all the windows and doors traders in Scotland on the Which? Trusted Trader site (data correct on 31/08/19). Vantage is also one of only

Over 700 positive customer reviews online

eight members and approved installer of VEKA’s prestigious Independent Network in Scotland. And recently the firm picked up the award for the Best Windows and Doors Company in Scotland at the 5th annual Home Improvement Awards – for the second time running.

* Is this the type of company you would like to supply and fit your windows and doors? If so contact Vantage for a no-pressure chat on 01698 748888.