A refund? It’s Teezily done
Jacqueline Channing is relieved to see the back of a frustrating dispute with an online retailer.
In July, Jacqueline, from Glasgow, ordered three personalised necklaces from popular website Teezily at a cost of £96. They were to give to family members as birthday presents.
However, the items didn’t arrive on time so Jacqueline asked for her money back.
“I had received a text message from the courier company saying the goods had been delivered,” she said. “But nothing had come to my house or had been signed for by me, so I just wanted a refund.”
But when Jacqueline contacted Teezily, the company insisted the items had already been delivered to the correct address.Channing
“I felt like I was going around in circles and getting nowhere,” said Jacqueline.
“I don’t know how many emails I sent and phone calls I made asking for a refund but I just kept being told that my order would be sent out to me again. But this was no use as the family birthdays had already been and gone.”
At the end of her tether, Jacqueline contacted Raw Deal and we asked Teezily to look into the matter.
The company performed a U-turn and concluded that the items must have gone missing in transit. Jacqueline has subsequently received her cash back.
Teezily said: “Unfortunately, we have to assume that the order has been delivered to wrong person.
“Please accept our sincerest apologies for this inconvenience.”
Jacqueline said she was grateful to the Raw Deal team for stepping in. She added: “There is no way I could have got this resolved without your help.”