South Wales business, Thomas & Davies Ltd, celebrates award win for excellent customer service
MOTABILITY customers in Merthyr Tydfil and the surrounding valleys can be sure of receiving awardwinning customer service when they visit local dealer Thomas & Davies, which has won a regional award for its work with the Motability Car Scheme. The accolade is part of a programme of awards, launched last year by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability scheme’s national dealer network. The awards are judged on how a dealer delivers the scheme to customers which is assessed by customer feedback and reviews of its performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year .
Peter Wilson, general manager – dealer relations at Motability Operations, explains: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability scheme and highlight those who are setting a great example of how to do it well, like Thomas & Davies Ltd. Many congratulations on its award”.
Celebrating its Motability Dealer Award win, Beth Bow from Thomas & Davies said: “All of us at Thomas & Davies Ltd are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the scheme, which is renowned for its high standards. We look forward to continuing our awardwinning approach to business and customer service and to welcoming many more Motability customers through our doors in the future.”
Motability Operations is an independent commercial company that operates the Motability car scheme and the Motability Powered Wheelchair and Scooter scheme, under contract to Motability (the charity). All profits are reinvested for the benefit of customers.