EE and Vodaphone voted worst mobile providers
EE and Vodafone have been voted the two worst mobile phone providers in an annual customer satisfaction survey.
Both EE and Vodafone achieved a score of 50% in the poll, based on more than 4,000 customers’ experiences, by consumer group Which?
Only one in five EE customers (22%) would definitely recommend the company to a friend or family member, despite its record of strong coverage and fast 4G download speeds, the watchdog said.
Just a quarter (24%) would recom- mend Vodafone.
Giffgaff and Utility Warehouse topped the Which? survey table, with scores of 81% and 76% respectively.
Some 70% of Giffgaff’s customers said they would definitely recommend their provider to others.
The poll also found that a quarter of mobile customers (26%) had switched provider in the last two years.
A Vodafone spokeswoman said: “Improving our service for our customers is our top priority.
“After a difficult year in 2016, many of the improvements we have made are becoming real to our customers. We are determined to become the UK’s best mobile service provider for customer service.”
EE said: “Getting a good 4G connection is one of the most important factors for consumers, so it’s disappointing that these ratings don’t take network performance into account.
“Which?’s own report shows that only EE customers get the fastest 4G connection in the UK, and are on 4G more of the time than any other network.
“The latest data from Ofcom shows that EE has improved customer service and receives the third fewest complaints in the mobile industry.
“We’re continuing to work incredibly hard to provide the best mobile experience in the UK by rolling out 4G to more places in the UK than any other network and becoming the first operator to answer all customer service calls in the UK and Ireland.”
Mobile providers as ranked according to the Which? customer survey are: 1. Giffgaff (81%) 2. Utility Warehouse (76%) 3. Tesco Mobile (74%) 4. Asda Mobile (72%) 5. Talkmobile (69%) 6. Plusnet (66%) 7. 3 (Three) (64%) 8. iD (Carphone Warehouse) (63%) = BT Mobile (63%) 10. O2 (62%) = TalkTalk Mobile (62%) =Virgin Mobile (62%) 13. EE (50%) = Vodafone (50%)