AT FACE FOR BUSINESS – ARE WE RESPONSIBLE? WE CERTAINLY TRY HARD.

Face for Business is committed to uphold the principles and values of a Responsible Business and here is our journey so far…

During our first steps, we asked ourselves, who would own the project? We wanted to get ownership from our employees and didn’t want to just push our views onto our people.

Who would it involve? We looked and the real ‘buy-in’ was from our employees, management, suppliers and customers.

What would be our goals?

• Honesty and Transparency

• Less impact on the environment

• One common goal – for us all to get behind

• Team Welfare

• Being Charitable

Our Actions

Having established what the key objectives were, we split up the ownership and set about our work.

From an Honesty and Transparency perspective, we wanted to make sure that our service as a Telephone Answering Service was as open and transparent as possible. In order to do this when we handle a call for a customer, they not only get the message, we also give them one simple click on an app, which enables them to listen to us, undertaking the work for them. This was a challenge and involved overcoming hurdles such as complex security, and integration using API’s. That said, none of our competitors do this, so the challenge soon became a USP that now wins us business from the competition. It’s a Win-Win.

Secondly, we looked at how our teams and suppliers impact the environment, and we committed to:

• Using environmentally friendly products such as recycled paper cups and paper

• Cleaning products sourced responsibly

• Greener energy and not using gas

Lastly, we decided to look inward at our own values, and came up with the following actions:

One common goal – Here we used the saying “Making the Smile Bigger” as it follows our “why”, which is “to delight”. We report back to the team quarterly at our team meetings and we all get behind our values and goals.

Team Welfare – From free tea and coffee, regular fruit and cake days, team meetings, coaching and 121’s; no one is more important to us and to our customers, than the folks that do the work. We also hold regular staff welfare surveys to check that we are on the right track.

Being Charitable – Since we started this process, we have hosted charitable events and also answer calls for our nominated charity free of charge. We have answered thousands of calls free of charge for Twinkle house in Skelmersdale, including potential donations which they would have struggled to answer without our team’s help.