Firm up for awards

A West Lothian firm has been shortlisted for customer service awards. Letting Solutions has been recognised in The ESTAS, the biggest award scheme in the UK residential property industry.

The ESTAS, sponsored by Zoopla, determine the best letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent during the home moving process.

The winning regional and national letting agents will be announced at the 15th annual ESTAS ceremony at the Grosvenor House Hotel in London on April 20. Simon Brown, founder of The ESTAS said: “At The ESTAS we believe the only way to judge the performance of an agent is to ask the clients who have experienced the whole service from an agent.”

Susan Callaghan, joint managing director of Letting Solutions, said: “We’re absolutely delighted to have made it on to this year’s shortlist in two categories - for landlords and tenants. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off.

“Thanks to all our fantastic tenants and landlords for their support.”