Garage’s customers vote it the best in UK
A family-run West Lothian garage has been crowned the best in the UK after its happy customers voted for it.
The Garage Whitburn won the overall 2021 National Garage Star Award after securing the Scottish regional trophy for the second year in a row by industry watchdog The Motor Ombudsman. It came out top after The Motor Ombudsman received nearly 1100 nominations from customers across the UK.
Judges praised The Garage Whitburn for the team’s unrelenting commitment to providing customers with the highest level of service, for hosting vehicle maintenance classes for local motorists, and for its charitable work.
The Garage has always been at the forefront when it comes to helping its community and organises an impressive float for gala days and Santa’s sleigh at Christmas.
Staff also provide resources, sponsorship and volunteer time to many community groups.
Boss Ian Robertson said: “The award is testimony to the hard work of the entire team, who always look to go beyond the call of duty, and for the countless hours that they put in during their spare time to voluntarily help others and to carry out fantastic work in the community. We are extremely grateful to have our efforts recognised by our valued customers.”
Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “Last year’s competition attracted significant interest amongst our accredited business network and their customers, and we are delighted to have built on this strong foundation, and to see the awards growing in stature year-on-year with even more nominations in the 2021 competition. We would like to congratulate all individuals and businesses that were nominated, highly commended, and that won an award, and we are very proud that they are a part of our nationwide accredited network. Providing excellent customer service is one of the fundamentals of running a successful business, and the high standards required by our Codes of Practice reinforces the importance of this.”