Western Daily Press (Saturday)
Big increase in waste causing ‘morale issues’
SOMERSET waste collectors are suffering from low morale – because the amount of waste they collect each week has increased by 20 per cent.
The Somerset Waste Partnership is preparing for the next phase of the roll-out of Recycle More, under which more items are recycled at the kerbside and refuse collections move from fortnightly to once every three weeks.
The roll-o ut began in the Mendip area in June last year, during the early stages of the coronavirus pandemic, and the former Taunton Deane area is due to begin receiving the service in November.
But the SWP has revealed that the programme has caused problems with “staff exhaustion and morale” due to the volume of waste being collected.
SWP managing director, Mickey Green, gave an update on the scheme when the Somerset Waste Board met in Taunton yesterday.
Mr Green said issues with morale were exacerbating existing problems surrounding the national HGV driver shortage – with Somerset being hit especially badly.
He said in his written report: “In Somerset, Suez [the SWP’s contractor] is short by around 25 drivers out of around 180 required.
“While driver shortages have been a long-term issue with an ageing workforce profile, this was exacerbated by the pandemic (which caused delays to driver training and testing) and Brexit (the loss of some EU drivers).
“In Somerset, high employment and the presence of many logistics and distribution companies make it hard to recruit drivers and loaders – and agency staff are sometimes not available, either.
“The easing of lockdown quickly exposed the worsened position, with alternative opportunities opening up for drivers and other would-be crews, and the supply of agency staff being unreliable.
“We have issues with staff exhaustion and morale.”
He said collection loads were 20 per cent heavier – with more people at home through the pandemic – and there were long periods of long hours. Temporary depots and transfer stations were being used, and there was extra travel time and higher-than-expected sickness and annual leave, with occasional spikes.
The SWP said the pandemic and the resulting rise in home working had led to an “Amazon avalanche” of additional packaging, as well as more items from people clearing out homes, gardens, sheds and garages.
Colin Mercer, the SWP’s contract manager, said there were “weekly performance incentives” for all staff to boost morale, and the recentlyintroduced driver retention bonus “appears to be having a good impact”.
Mr Green added: “Our Taunton depot now has enough drivers, loaders and supervisory staff to stabilise service, and the prognosis is good, but there remains a major risk due to Covid and the labour market impacts.
“Morale and exhaustion remain a risk requiring ongoing review and mitigation. Improved staffing levels should mitigate this, and both we and Suez will continue with meetings of a workforce cell to address these issues.”