New headquarters for fast growing tech company
VIZOLUTION, a market-leading provider of omni-channel customer experience (CX) software solutions, has moved to a new purpose-built headquarters in Swansea, as part of its ongoing expansion plans.
The company has taken 12,500 sq ft of new premises at the Bay Studios Business Park.
Vizolution was named the fastestgrowing tech company in Wales at the Fast Growth 50 Awards in 2017, with over a 90% year-on-year growth.
In the past five years the business has grown from 10 staff to over 130, with offices in Swansea, London, Bristol and Toronto. Its workforce in Swansea is 95.
Vizolution is focused on streamlining complex customer journeys for many enterprise-level organisations, including four of the five top UK banks and two of the top UK telecom providers.
And its patented solutions are used by over 18,000 agents from 30 companies in 12 countries. These solutions are handling over 1.4 million sessions and transfer over 5 million documents on an annual basis.
Customers have seen over 40% increases in call to sale conversion rates, 50% reduction in transaction times, improved compliance and reduced costs, while still generating customer satisfaction of over 90%.
Chief executive Bill Safran said: “We are very excited about expanding our presence in Swansea and very pleased to be bringing a little bit of Silicon Valley to the Welsh Valleys. The Silicon Valley inspired open-plan format has been designed to encourage collaboration, creativity and employee wellbeing. Our new office will provide the launchpad for the continued growth of the business.”
In recent years, Vizolution has received investment from the Development Bank of Wales, HSBC and Notion Capital, as well as support from the Welsh Government and Neath Port Talbot Council.
In addition, Vizolution has development close relations with local universities, developer groups and local business organisations.
Mr Safran added the company is looking to continue its expansion in Swansea.
He said: “We are always on the lookout for excellent local talent, in particular software developers, testers, project managers and business analysts.”
The business was previously based in Port Talbot.