Can I reject my new Honda?

Around three weeks ago, I bought a new Honda CR-V from Blackpool Honda. I had asked for a sat-nav to be tted that did not depend on me using a smartphone, and I paid £1000 extra for this. However, when I went to collect the car, I found that the required satnav hadn’t been tted. I was also given only one key, being told the second one was lost.

I le the car with the dealership to have these issues sorted out and the salesman provided me with a courtesy car while the work was being carried out.

A day later, the salesman phoned me to tell me that while he was driving my car back to the showroom it had been rear-ended by another vehicle on the motorway.

He says the damage is “not so bad” and that they can repair it to ‘new’ speci cation.

My question is, a er all the hassle I have had with this car, can I reject it?

Keith Lamb WHAT CAR? SAYS…

Although your underwhelming buying experience has been compounded by an unfortunate accident, there are only three reasons why a car can be rejected under the Consumer Rights Act 2015: if it isn’t of satisfactory quality, isn’t fit for purpose or isn’t as it was described.

We doubt that the incorrect sat-nav and missing second key would be viewed as serious enough problems to warrant rejection. Examples of situations in which you’d be entitled to reject a car include being given one that isn’t permitted to tow a caravan when you had specifically stated that as its intended purpose, or being given a three-door, manual car rather than a five-door with an automatic ’box. Faulty cars can also be rejected, but only if the problem is serious, such as one that makes the car undriveable.

So, although you’ve not been treated well, we don’t feel you have grounds to reject the car. We’d suggest you tell the dealership it needs to pay for a replacement sat-nav, and request a significant goodwill gesture, such as some free servicing, for example, to offset the issues.